Refund Policy

Because every plan starts with a free trial, most problems surface before you pay anything. When something goes wrong on a paid plan, this policy explains exactly what happens. To claim, email contact@public-iptv.online with your account email, plan type and a description of the fault.

1. First-purchase guarantee

If your first paid plan does not work on your devices and our support team cannot resolve it within a reasonable troubleshooting exchange, you are entitled to a full refund of that first payment when claimed within 7 days of the charge.

2. Renewals

Monthly renewals are refundable in full if claimed within 48 hours of the renewal charge and the plan shows no material use since renewal. After that window, or once the month is substantially used, renewals are not refundable — but you can always cancel so no further charge occurs.

3. Longer plans

Refunds on multi-month plans cover only the unused full months remaining at the time of the claim, and only where the service is at fault and unresolved by support. Used months and months already started are not refunded.

4. Exclusions

No refund is due where the fault lies outside our service: your internet connection or Wi-Fi, an incompatible or misconfigured player app, VPN or DNS interference, or use beyond your plan's simultaneous-screen limit. Violations of the terms of service (for example credential sharing or restreaming) void refund eligibility.

5. How refunds are paid

Approved refunds return to the original payment method within 10 business days of approval. Chargebacks filed while a good-faith claim is open may pause the review until the payment provider resolves the dispute.

Last updated: 2026-10-04.